We're here to help!

If you don't see what you're looking for below then contact us so we can assist you

Getting Started

When you first login you’ll be on the Company Detail page, you’ll need to fill in those details before you go any further as those values will be used in your template. You can edit and update those at any time.

Support Dokkit

Once you’ve updated those values you’ll be able to click through the navigation pane on the left hand side and  create your first project.


When entering your first project you won’t have any customer or site information so you’ll need to create them by clicking on the ‘+’ button to the right of the customer dropdown box.

Support Dokkit

You’ll need to do the same for the site information. Note: you can upload customer and site information in the Setup area.

Once you’ve entered those details select your manual so that you can start adding job specific information in the Works Type area.

Support Dokkit

Now you can select a work type and start entering your scope of works, attachments and stock.

Support Dokkit


Navigate to the setup page and select the table you would like to import data into. when you select a type from the Import Data dropdown the system will display the values you’ll need to import.

Support Dokkit

Browse for you file and then map your values to the ones stored in Dokkit.

Support Dokkit

Contractor Services

In the setup page choose the Contractor Services tab and enter new types. If you are importing contractors any types not found will be automatically added. Typical types are; roofing, flooring, electrical, security etc.

Support Dokkit


Each of the templates have a number of codes that the system uses to create your Operation & Maintenance document. It is important that these codes are only edited by someone with the proper understanding of the system.

Short for time? Send us your current template and we’ll get it ready for the system to use for free!

Frequntly asked questions

We’ve compiled a list of answers to common questions.

Setup questions

Before you can begin creating your projects you need to add your company details as these will be automatically populate into your completed manual.

We give you all of our main templates automatically so if you don’t see the manual you need please get in touch and we can arrange to get it added.

If you don’t see the work type that you need please let you know. We are adding new work types all the time.

Of course, contact us for setup assistance.

Job & Manual questions

Sometimes on large jobs it can take a little time to process the manual. Wait a couple of minutes and then hard refresh the page.

If you’ve made changes to the job detail and re-created the manual but are not seeing the changes in the browser window it could be that it is cached (saved by the browser). You may need to hard refresh the page to see the latest version.

General questions

All credit card information is stored securely in Stripe, Dokkit doesn’t have access to the full details.

If you need to update (either upgrade or downgrade) your subscription. In the app goto the Company menu in the top right and click Company. Then in the Account Details section you can see the current plan and click through to view the other options.

We’re hoping you won’t but if you need to, go to the Company page and click the ‘Cancel Dokkit’ link. Please do give us feedback on the cancellation page so that we can improve.